Return & Refund Policy
Purple Naturals is committed to 100% Customer Satisfaction. If you are unsatisfied for any reason as per the terms and conditions mentioned below, you can return the product to us within 7 days from the delivery date with the Original Packing.
Terms & Condition:-
- Products under Perishable Category (such as food, flowers, or plants) are non-returnable due to the consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
- For Non-Perishable Category: All Returns/Refunds for all related to damage/defect/quantity mismatch/description mismatch are eligible for return but within 24 hours from Delivery.
- The product under the Non-Pershiable Category should be one time tried and not being used on regular basis.
- Supporting any issue is mandatory to take a decision.
- All Replacement/Refunds will be processed only after the product is received back to us and the quality check is cleared.
- Any product returned that shows improper use, improper handling, or physical damage; damaged/torn out the box, missing manuals, parts, and accessories will not be Replaced/Refunded and will be returned back to the buyer without rendering a reason.
- We will not accept returns of products if their complete packaging, labels or stickers are missing.
- Any Customized Product/ Personal care goods (such as beauty products) or Item in Offers/ Discount Sale is not liable for Returns
- The cash on Delivery (COD) convenience charge would not be included in the refund value of your order as these are non-refundable charges.
For all returns, You can reach us by Email at: firstname.lastname@example.org. Provide a specific valid reason for your return. Include a copy of the original invoice in the package.
Purple Naturals will decide on a case to case basis whether the item will be required for self shipment or direct pickup from the order address.
In case of Self Delivery, you are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
- Puraniks Abitante, Uttam Nagar, Bhunde Vasti, Bavdhan, Pune, Maharashtra 411021, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Please Note In Case of Self Shipment, shipment charge will be born by you
a) Refunds for Pre-paid Orders:
If you have paid using a credit card, a refund will be credited to your credit card account, (which Will be reflected in the next statement) within 5 to 7 working days. If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.
All Pre-paid Order refunds will be credited in 7-14 working days.
** All Timelines are with respect to the Refund product received and approved by the Seller.
b) Refunds for Cash-On-Delivery (COD) Orders:
If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for a refund:
- Bank Account number
- Account-holders name
- Bank branch
- Bank name
- IFSC Code
- Order ID
- Product Name against which refund must be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.
Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.
Note:- Purple Naturals has the right to accept or reject the return request on case to case basis depending upon the support shared by the customer.